Frequently Asked Questions
Find answers to common questions about BizHorizons
General Questions
BizHorizons is a B2B marketplace connecting verified buyers and sellers between UAE and India. We provide AI-powered matching, escrow-secured transactions, and comprehensive trust verification to make cross-border trade safe and efficient.
Your trust score is calculated based on document verification, transaction history, customer ratings, community endorsements, and AI analysis of your business behavior on the platform. It's updated in real-time as you complete more transactions.
Yes! We support local currencies - INR via Razorpay for India and AED via Stripe for UAE. The payment gateway automatically loads based on your selected country during registration.
Absolutely! You can switch between buyer and seller roles after completing your initial onboarding and payment. Many businesses use both features to buy supplies and sell their products.
For Buyers
After signing up, go to your dashboard and click "Post RFQ". Fill in your requirements including product specifications, quantity, delivery timeline, and budget. Our AI will automatically match you with relevant verified sellers.
Trust Pods are curated groups of buyers in the same industry who share experiences and recommendations. You can join relevant pods based on your business type and get insights from peers about reliable suppliers.
Yes, 100% safe. Our escrow system is licensed and regulated. Funds are held securely until you confirm successful delivery. The seller cannot access the money until you approve the transaction.
For Sellers
Upload your business documents (trade license, tax certificates), verify your bank account, confirm your business address, and provide references. Our team reviews everything within 24-48 hours.
Our AI analyzes the buyer's RFQ and your business profile to generate customized proposals highlighting your strengths, competitive advantages, and relevant experience. You can edit and personalize before sending.
Payment is released from escrow after the buyer confirms successful delivery. This typically happens within 1-3 business days of delivery confirmation, depending on your payment method.
Pricing & Billing
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. Any unused credits are carried forward.
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied within the first 30 days, contact our support team for a full refund.
No hidden fees! Our pricing is transparent. The only additional costs are payment processing fees (2.9% for credit cards) and optional premium services like expedited verification.